Refund policy

Return & Refund Policy

Because all of our products are made to order through our fulfilment partner, we do not accept returns or exchanges for change of mind, incorrect sizing, or buyer’s remorse.

However, if your item arrives damaged, defective, or incorrect, please contact us within 30 days of receiving your order at veilofvisiontarot@gmail.com with photos of the issue.

Once reviewed, we will arrange a replacement or refund where appropriate.

Damages & Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue quickly.

Exceptions / Non-Returnable Items

We cannot accept returns for:

Custom or made-to-order products
Sale items
Gift cards

Exchanges

We do not offer direct exchanges. If your item qualifies for a replacement, we will issue it after reviewing your claim. Otherwise, you may place a new order.